Customer Experience is certainly a trendy theme these days. Browsing my LinkedIn feed, all I see are major CX projects and initiatives, blog posts about the best techniques to get the CX right, and even some discussions about the ROI of CX. It’s great to see that we care so much about our customers – and it should really be the way to go. But what about...
I’m a big fan of lists & personal productivity approaches to optimize the way I work. When I came across this article about knowledge boards from the Nielsen Norman Group (NNG), I couldn’t resist to share it with my readers! As Business Analysts & UX experts, we have to manage a lot of knowledge through our various projects. In order to be more efficient, NNG suggests that we...
For a long time, I had difficulties using my lists effectively. I had a lot of lists to manage various aspects of my work, but it was hard for me to extract useful data from those lists. Moreover, I had so many lists that even though I had created those lists to help me, I was spending too much time trying to find the right list to get the information I needed. In the end, many of those lists...
Making sense out of chaos as a BA & UX specialist
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