A collection of my blog posts since 2014.
In this post, you'll learn more about: How to identify environments where stakeholders might have more influence than users on your innovation initiatives; How to set the stage to go from stakeholder-biased to user-focused innovation; How to have your stakeholders build empathy for your users; How to bring back users upfront & center. When you want to create products & experiences, the...
In this post, you’ll learn more about: How Business Analysts traditionally see requirements; How UX experts also play with requirements, even if they don’t know it; What is the full requirements spectrum (hint: it’s not only about the system); How you can add depth to your UX practice using requirements A few weeks ago, one of my colleagues was quickly explaining the role of the UX team on a new...
Workshop facilitation is an art that takes time to master. There are a lot of books, videos, blogs & online training material out there to help you, but the best way to become good at it is actually to do it (like a lot of UX & BA techniques). However, when virtual workshops became a necessity last year, many good facilitators were taken by surprise. Indeed, they suddenly...
I’m a big fan of continuous improvement everywhere – at home, at work, or for myself. When I have the feeling that things are going out of control, I love to try new things or apply techniques from my toolbox. Needless to say, with my new job as a BA within a UX team, it happens often 🙂 I recently came across an old article about the ultradian rhythm – the rhythm by which the...
A few months ago, I was given the opportunity to start working as a Business Analyst in the User Experience (UX) team of the digital lab of the most important Canadian insurance company. One of my first challenges was to understand what I could bring to researchers, designers, strategists and other UX experts in the team – special thanks to my boss who saw it before hiring me 🙂 ! The first...
Making sense out of chaos as a BA & UX specialist
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