Who is Eric Provost?


I am what we can call a professional BA: right after university, I started my career as a BA with a small consulting firm in Montréal, with limited experience gained from past summer jobs, but no real professional background.

Almost 10 years have passed since, allowing me to grow as a business analyst, mainly within the telecommunications industry, working first for Bell Canada and Vidéotron, and then for Intact Financial Corporation (the largest P&C insurer in Canada).

I touched on many areas, from business process analysis & optimization to eliciting system requirements, and from quality assurance to training and change management. In most of my projects, I focused on users’ pains & needs first, making me part of the UX community without knowing it at that time.

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Projects from my portfolio

Through all these years, I kept a real interest in making things simple, explaining complex concepts to clients, coworkers and users, and coaching junior analysts. This probably explains why I was a lecturer at HEC MontrĂ©al from 2007 to 2015, teaching undergraduates the basis of system analysis from a user perspective đŸ™‚

This led me to finally launch EricTheBusinessAnalyst.com in 2014, my first professional blog that allowed me to share my passion for business analysis and helping BAs around the world to make organizations better (at least I hope so!).

I rebranded the blog to EricProvost.net in 2019 to allow me to explore new professional dimensions (such as the UX discipline) more easily than with a BA-branded blog.

That being said, sit down and enjoy the ride in BA & UX chaos!

Please note that this is a personal blog. The opinions expressed here do not represent the thoughts, intentions, plans or strategies of my employer. It is solely my opinion. 

Feel free to challenge me, disagree with me, or tell me I’m completely nuts in the comments section of each blog entry, but I reserve the right to delete any comment for any reason whatsoever (abusive, profane, rude, or anonymous comments) – so keep it polite, please.

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Eric Provost

Making sense out of chaos as a BA & UX specialist

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