Prioritizing elicitation with knowledge boards

I’m a big fan of lists & personal productivity approaches to optimize the way I work. When I came across this article about knowledge boards from the Nielsen Norman Group (NNG), I couldn’t resist to share it with my readers!

As Business Analysts & UX experts, we have to manage a lot of knowledge through our various projects. In order to be more efficient, NNG suggests that we structure it in boards (a.k.a. lists) to help us prioritize elicitation (for the BAs here) and user research (for the UX folks).

What should you find in a Knowledge Board?

  • First, questions about user behaviours, attitudes, or motivations (what you don’t know)
  • Then, assumptions about these behaviours (what you think you know)
  • Also, research actions to test assumptions (how can we find the answer)
  • Finally, facts based on collected user data (what you know)

Once you’re set up, how can you use your Knowledge Board?

  • Move your learnings from one state to the other as you elicit information
  • Prioritize states where additional knowledge would bring the most value
  • Facilitate risk management by identifying key pieces of knowledge to confirm
  • Feed development teams with facts and/or assumptions

Many tools & systems can be used to manage those boards. For example, a simple spreadsheet, a wiki-based solution, or a fully integrated project management software (ex: Jira) could do the job.

Read the original article here:

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By Eric Provost

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Eric Provost

Making sense out of chaos as a BA & UX specialist

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