Business Analysis is mainly about communication, where your ultimate goal is to understand, summarize and communicate your stakeholders requirements. From business processes models to detailed solution requirements and UML diagrams, your deliverables and requirements packages will be at the center of your work as a Business Analyst. However, these deliverables should not be the end of your work;...
Business Analysis is mainly about communication, where your ultimate goal is to understand, summarize and communicate your stakeholders requirements. From business processes models to detailed solution requirements and UML diagrams, your deliverables will be at the center of your work as a Business Analyst. However, these deliverables should not be the end of your work; they are only the means to...
Spring might not come fast this year in Eastern Canada (it was still -25°C in the morning this week), but April usually means it’s the return of the Tax season! After preparing our tax reports this year, I realized that many of the activities we were performing as a family were requiring Business Analysis skills & techniques. How so? Since we were getting a nice tax refund this year...
I recently had the chance to spend half a day with some customer service representatives (CSR) in one of my organization’s call centers, in order to get a better grip on their work and to see how they interact with the multiple systems available to them to better serve our customers. I didn’t answer any customer call (God bless them!), but I sat next to my assigned CSR with my headset...
I recently came across an interesting blog post from Adrian Reed. In his post, he argues that spreadsheets are evil and that they should not be used for any serious analysis in an organization (well, he’s not painting them as bad as this, but this explanation helps me to support my own post 🙂 ). Although I agree with some of his ideas, I think that spreadsheets, when they are well used, are...
Making sense out of chaos as a BA & UX specialist
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