What if… Making sense out of chaos

Disney. Apple. Ikea. Uber. Tesla. These companies orchestrate intricate layers of complexity on a day-to-day basis, yet they manage to offer a delightful & frictionless experience to their customers. Thousands of employees, multiple sites, external vendors, artificial intelligence and exponential technological growth; they figured out how to make sense out of chaos so that their customers don’t have to.

Designing the front-stage experience of a product or service isn’t a piece of cake, yet it’s often the simplest part of the overall journey. Back-stage interactions often unveil the real challenges that need to be faced in order to deliver a flawless experience to your customers.

Agile & lean approaches (in and outside software development) equipped organizations and individuals to navigate better in that back-stage chaos. However, it seems like complexity is hiding at every corner, bringing new challenges at every iteration and weakening the strongest visions & strategies.

Through the last 15 years, I have worked with different teams to design and implement back-stage journeys & products, from CRMs & order management systems to billing systems. I have dealt with legacy technology limitations, dysfunctional processes, set-in-stone organizational constraints and many other challenges. Over time, I didn’t have the choice to create my own strategies to navigate complexity and guide teams through the chaos. 

I won’t give you the ultimate recipe to dissipate the fog and clear your path to success. Instead, I’ll share with you different ways to explore & structure your chaos, strategies to create a shared understanding of it among your stakeholders, and best practices to build awareness about your ever-changing environment. Through exciting stories, you’ll build your own toolkit to face your own chaos.

For those working on front-stage experiences, you’ll be better equipped to identify signs of underlying chaos and raise flags before it’s too late. And if you’re a back-stage professional, you’ll have everything you need to make sense out of chaos.

Stay tuned for more details about this new project. Got #FOMO? Sign-up for my newsletter 🙂

Do you like what you’re reading?

Let’s keep in touch! Subscribe to my newsletter and be notified when I publish something new (about once a month). You can unsubscribe at anytime!
By submitting this form, your information will be shared with MailChimp, which I use to manage my newsletter.

Photo by Xavi Cabrera on Unsplash

Add comment

This site uses Akismet to reduce spam. Learn how your comment data is processed.

By Eric Provost

Your host

Eric Provost

Making sense out of chaos as a BA & UX specialist

Recent Posts

Recent Comments