UX advocates argue that users should be at the center of every solution – and they’re right. After all, a carefully design solution will be useless if it’s not adopted by its targeted users. However, even in the best user-driven ecosystem, users will generate chaos. The reason is straightforward: it’s usually its most flexible component. Your typical stakeholders often...
I’m a big fan of lists & personal productivity approaches to optimize the way I work. When I came across this article about knowledge boards from the Nielsen Norman Group (NNG), I couldn’t resist to share it with my readers! As Business Analysts & UX experts, we have to manage a lot of knowledge through our various projects. In order to be more efficient, NNG suggests that we...
I take a lot of notes about articles I reading, and I find it sad to keep them for myself. So, I’m trying a new type of blog post to make this content available to you: the Chaos Nuggets! It’s a summary of the key elements I found in one or many articles, that you can apply right now in your own context. Hope you’ll enjoy this first one about user feedback! You don’t need...
A few months ago, I was given the opportunity to start working as a Business Analyst in the User Experience (UX) team of the digital lab of the most important Canadian insurance company. One of my first challenges was to understand what I could bring to researchers, designers, strategists and other UX experts in the team – special thanks to my boss who saw it before hiring me 🙂 ! The first...
Making sense out of chaos as a BA & UX specialist
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