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User feedback made easy

I take a lot of notes about articles I reading, and I find it sad to keep them for myself. So, I’m trying a new type of blog post to make this content available to you: the Chaos Nuggets! It’s a summary of the key elements I found in one or many articles, that you can apply right now in your own context. Hope you’ll enjoy this first one about user feedback! You don’t need...

How to use a diary study experiment to improve your own UX & BA journey

A diary study can be incredibly powerful to be a better UX & BA expert

I’m a big fan of continuous improvement everywhere – at home, at work, or for myself. When I have the feeling that things are going out of control, I love to try new things or apply techniques from my toolbox. Needless to say, with my new job as a BA within a UX team, it happens often 🙂 I recently came across an old article about the ultradian rhythm – the rhythm by which the...

Are Business Analysts UX experts in disguise?

Lion hidden in brown grass

A few months ago, I was given the opportunity to start working as a Business Analyst in the User Experience (UX) team of the digital lab of the most important Canadian insurance company. One of my first challenges was to understand what I could bring to researchers, designers, strategists and other UX experts in the team – special thanks to my boss who saw it before hiring me 🙂 ! The first...

How to improve collaboration with your stakeholders by taking Business Analysis deliverables to the next level

Business Analysis is mainly about communication, where your ultimate goal is to understand, summarize and communicate your stakeholders requirements. From business processes models to detailed solution requirements and UML diagrams, your deliverables will be at the center of your work as a Business Analyst. However, these deliverables should not be the end of your work; they are only the means to...

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Eric Provost

Making sense out of chaos as a BA & UX specialist

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