Tagtechniques

Requirements: how to add depth to your UX practice using business analysis

In this post, you’ll learn more about: How Business Analysts traditionally see requirements; How UX experts also play with requirements, even if they don’t know it; What is the full requirements spectrum (hint: it’s not only about the system); How you can add depth to your UX practice using requirements A few weeks ago, one of my colleagues was quickly explaining the role of the UX team on a new...

Enterprise User Experience: 5 tips to get it right

Office workers at their desk

Customer Experience is certainly a trendy theme these days.  Browsing my LinkedIn feed, all I see are major CX projects and initiatives, blog posts about the best techniques to get the CX right, and even some discussions about the ROI of CX. It’s great to see that we care so much about our customers – and it should really be the way to go.  But what about...

Prioritizing elicitation with knowledge boards

I’m a big fan of lists & personal productivity approaches to optimize the way I work. When I came across this article about knowledge boards from the Nielsen Norman Group (NNG), I couldn’t resist to share it with my readers! As Business Analysts & UX experts, we have to manage a lot of knowledge through our various projects. In order to be more efficient, NNG suggests that we...

User feedback made easy

I take a lot of notes about articles I reading, and I find it sad to keep them for myself. So, I’m trying a new type of blog post to make this content available to you: the Chaos Nuggets! It’s a summary of the key elements I found in one or many articles, that you can apply right now in your own context. Hope you’ll enjoy this first one about user feedback! You don’t need...

How to use a diary study experiment to improve your own UX & BA journey

A diary study can be incredibly powerful to be a better UX & BA expert

I’m a big fan of continuous improvement everywhere – at home, at work, or for myself. When I have the feeling that things are going out of control, I love to try new things or apply techniques from my toolbox. Needless to say, with my new job as a BA within a UX team, it happens often 🙂 I recently came across an old article about the ultradian rhythm – the rhythm by which the...

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Making sense out of chaos as a BA & UX specialist

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