UX advocates argue that users should be at the center of every solution – and they’re right. After all, a carefully design solution will be useless if it’s not adopted by its targeted users. However, even in the best user-driven ecosystem, users will generate chaos. The reason is straightforward: it’s usually its most flexible component. Your typical stakeholders often...
For a long time, I struggled to describe exactly what was my job as a Business Analyst. Signs were positive though. Year after year, I heard good comments from my colleagues, I was asked to coach juniors, and my annual reviews were great. 🏆 However, not being a deep expert at anything, it was really hard to define me besides being a jack of all trades with my BA, UX, and PO hats. How do I grow...
A few months ago, I was given the opportunity to start working as a Business Analyst in the User Experience (UX) team of the digital lab of the most important Canadian insurance company. One of my first challenges was to understand what I could bring to researchers, designers, strategists and other UX experts in the team – special thanks to my boss who saw it before hiring me 🙂 ! The first...
Many BA job posts require applicants to have some kind of experience with specific business software, such as ERPs, CRMs or other specialized software.  However, it can be a questionable requirement for a job post. Laura Branderburg’s post on “Why do we see technical skills in business analyst jobs?” and Jonathan Babcock’s post on “Four Key Knowledge Areas for Business Analysts“ are sharing...
It’s crazy how getting a recognized certification can change how people see you. Since I got my CBAP last month, I feel that many people realized how serious I was about Business Analysis. I also realized that “CBAP” is an interesting keyword to add to your LinkedIn profile 🙂 I also reached more than 100 subscribers to my newsletter last month (115 actually)...
Making sense out of chaos as a BA & UX specialist
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