It’s crazy how getting a recognized certification can change how people see you. Since I got my CBAP last month, I feel that many people realized how serious I was about Business Analysis. I also realized that “CBAP” is an interesting keyword to add to your LinkedIn profile 🙂 I also reached more than 100 subscribers to my newsletter last month (115 actually)...
I’m officially working as a Business Analyst since 2006, which means I have more than 15 000 hours of professional experience to share with the world through this blog (thanks to my CBAP application form for this number). For more than 5 years, I’ve been teaching the basics of Business Analysis to more than 750 undergraduate students. During my 45-hours course, I try to prepare them...
I recently had the chance to spend half a day with some customer service representatives (CSR) in one of my organization’s call centers, in order to get a better grip on their work and to see how they interact with the multiple systems available to them to better serve our customers. I didn’t answer any customer call (God bless them!), but I sat next to my assigned CSR with my headset...
Making sense out of chaos as a BA & UX specialist
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