I’m officially working as a Business Analyst since 2006, which means I have more than 15 000 hours of professional experience to share with the world through this blog (thanks to my CBAP application form for this number). For more than 5 years, I’ve been teaching the basics of Business Analysis to more than 750 undergraduate students. During my 45-hours course, I try to prepare them...
I recently had the chance to spend half a day with some customer service representatives (CSR) in one of my organization’s call centers, in order to get a better grip on their work and to see how they interact with the multiple systems available to them to better serve our customers. I didn’t answer any customer call (God bless them!), but I sat next to my assigned CSR with my headset...
I’ll admit it: I love checklists. They allow me to stay productive and organized in my professional life as well as in my personal life. I’m organizing my work following the Getting Things Done principles for a few years now, and lists are now a way for me to perform a continuous brain dump so that I can focus on things that really matter, without losing any important ideas...
Making sense out of chaos as a BA & UX specialist
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