Tagbusiness process

Enterprise User Experience: 5 tips to get it right

Office workers at their desk

Customer Experience is certainly a trendy theme these days.  Browsing my LinkedIn feed, all I see are major CX projects and initiatives, blog posts about the best techniques to get the CX right, and even some discussions about the ROI of CX. It’s great to see that we care so much about our customers – and it should really be the way to go.  But what about...

Are Business Analysts UX experts in disguise?

Lion hidden in brown grass

A few months ago, I was given the opportunity to start working as a Business Analyst in the User Experience (UX) team of the digital lab of the most important Canadian insurance company. One of my first challenges was to understand what I could bring to researchers, designers, strategists and other UX experts in the team – special thanks to my boss who saw it before hiring me 🙂 ! The first...

4 ways Business Analysts can save big corporations

BAs can save big corporations!

A while ago, I wrote a post about the importance of Business Analysts for startups and smaller businesses. It was necessary, since BAs are underrepresented in this type of organization although they can bring them many benefits. To the opposite, larger corporations usually hire dozens of Business Analysts. Their problem is often that they simply hired them because best practices dictate to...

Eric’s Business Analysis Reading List #12

Eric the BA Business Analysis Reading List

It’s crazy how getting a recognized certification can change how people see you. Since I got my CBAP last month, I feel that many people realized how serious I was about Business Analysis.  I also realized that “CBAP” is an interesting keyword to add to your LinkedIn profile 🙂 I also reached more than 100 subscribers to my newsletter last month (115 actually)...

Put your startup on the road to success: hire a Business Analyst!

Business Analysts, with their unique capability to bridge the Business departments with the IT department, are essential resources in any organization. If you’re reading this blog, I shouldn’t have to convince you of that 🙂 Most of the time, BAs are only seen in bigger organizations, where the complexity of business processes and systems is supposed to justify their presence. However...

Your host

Eric Provost

Making sense out of chaos as a BA & UX specialist

Recent Posts

Recent Comments

Archives

Categories

Meta