Teamwork has never been so important to develop a fantastic product – leveraging everyone’s expertise in an optimal way. Yet, we often end up as a one-person team – doing everything and anything to make our product a success. Even when you get to collaborate with some product experts, it’s hard to draw the line between everyone’s expertise. Often, this means duplicated work and wasted...
Disney. Apple. Ikea. Uber. Tesla. These companies orchestrate intricate layers of complexity on a day-to-day basis, yet they manage to offer a delightful & frictionless experience to their customers. Thousands of employees, multiple sites, external vendors, artificial intelligence and exponential technological growth; they figured out how to make sense out of chaos so that their customers...
In this post, you’ll learn more about: How Business Analysts traditionally see requirements; How UX experts also play with requirements, even if they don’t know it; What is the full requirements spectrum (hint: it’s not only about the system); How you can add depth to your UX practice using requirements A few weeks ago, one of my colleagues was quickly explaining the role of the UX team on a new...
Workshop facilitation is an art that takes time to master. There are a lot of books, videos, blogs & online training material out there to help you, but the best way to become good at it is actually to do it (like a lot of UX & BA techniques). However, when virtual workshops became a necessity last year, many good facilitators were taken by surprise. Indeed, they suddenly...
Customer Experience is certainly a trendy theme these days. Browsing my LinkedIn feed, all I see are major CX projects and initiatives, blog posts about the best techniques to get the CX right, and even some discussions about the ROI of CX. It’s great to see that we care so much about our customers – and it should really be the way to go. But what about...
Making sense out of chaos as a BA & UX specialist
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