Laura Brandau propose 5 façons de construire graduellement une relation de confiance au sein d’une équipe, en particulier pour les nouveaux arrivants.
- Ask someone for their point of view. And then listen carefully. You don’t have to accept their answer or convert to their position. You just have to listen and understand.
- Assume you are not the smartest person in the room. Too many people assume they know best and that they have the best solution to any problem. Separate yourself from these people with a mindset of “I don’t know everything” in fact “maybe I am the dumbest person in here.” This mindset leads to discovery. It leads to questions. It leads to listening. And all of these lead to trust.
- Ask for help. If you are unsure about how to approach a situation, ask your colleague or your manager for help or advice. Doing so will build their trust in you because they know you are open about your uncertainties and will ask for help when you need it.
- Ask for feedback. After a meeting, ask the attendees for input on how it went and what could be done better. This shows you value their opinion and are willing to change your practices for the betterment of the team.
- Admit a mistake. This is tough. Start small. Point out a typo or a missed requirement. Own up to an oversight and make the effort to correct it in the best possible way. Whatever you do, don’t sweep the mistake under the rug and hope no one notices. They will and if they sense you tried to hide it, trust will quickly degrade.
